Frequently Asked Questions

Do I need an appointment to tour The Kelston or do you accept walk ins?

You are welcome to tour The Kelston without an appointment. We recommend calling ahead so our team can prepare for your visit. Please arrive at least 30 minutes before closing and bring a valid photo ID.

What lease terms do you offer?

The Kelston offers flexible lease terms from 4 to 18 months. Contact the leasing office for current availability and pricing.

How can I apply for an apartment at The Kelston?

You can apply online at www.thekelston-apts.com or visit our office during business hours for assistance.

Why do your apartment prices have ranges?

Each apartment is individually priced based on its features, finishes, location and availability.

Do you offer renovated apartments?

Yes. Select floor plans at The Kelston offer updated interiors. Contact the leasing team for current renovated availability.

What utilities are included in the rent?

Utility packages may vary by floor plan. Contact the leasing office for details.

What school district is The Kelston in?

The Kelston is located in the Charlotte Mecklenburg Schools district.

Do you allow pets at The Kelston?

Yes. The Kelston is pet friendly with no breed or weight restrictions. Up to two pets are allowed. Pet fee is $300 for the first and $150 for the second. Monthly pet rent varies by pet.

How do I submit a maintenance request?

Submit maintenance requests through the resident portal or call the leasing office. Emergency maintenance is available 24 hours a day.

What is your parking policy?

The Kelston offers first come, first served surface lot parking for residents and guests.

Do you offer cable and internet services?

Service availability depends on local providers. Contact the office for current provider information.

Can I grill on my patio or balcony?

Personal grills are not permitted on patios or balconies. Residents may use designated community grilling areas.

How do I refer a friend to live at The Kelston?

Contact the leasing office and they will guide you through the referral program.

What steps do I need to take to move out?

A written 60 day notice is required before moving out. Notices may be submitted through the portal or directly to the office.

What amenities are available at The Kelston?

Amenities may include a pool, fitness center, clubhouse, outdoor areas and pet friendly spaces. Visit the website for the full list.

How close is The Kelston to shopping, restaurants and entertainment?

The Kelston is centrally located near retail, dining, groceries, parks and major employers in Charlotte’s 28212 area.